Last Updated: June 10, 2026
Independent Plumbing & Drain Care (“Independent Plumbing & Drain Care,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://www.independentplumbinganddraincare.com/, contact us, request service, submit a form, communicate with us by phone, email, text message, chat, or otherwise interact with our business.
By using our website or providing information to us, you agree to the practices described in this Privacy Policy.
1. Who We Are
Independent Plumbing & Drain Care provides plumbing and drain care services for residential and commercial customers, including plumbing repairs, drain cleaning, sewer services, water heaters, emergency plumbing, fixture plumbing, commercial plumbing, and remodeling-related plumbing services.
Business Contact Information:
Independent Plumbing & Drain Care
2686 Johnson Drive Suite A
Ventura, CA 93003
Phone: 805-647-6498
Email: independentmike@yahoo.com
2. Information We Collect
We may collect personal information directly from you, automatically through the website, and from service providers that help us operate our website and business.
Information You Provide to Us
When you contact us, request service, claim an offer, submit a form, use chat, call us, email us, or otherwise communicate with us, we may collect:
- Name
- Email address
- Phone number
- Service address or project location
- Subject of your request
- Type of service requested
- Message details
- Appointment or scheduling information
- Information about your plumbing issue, property, project, or emergency
- Photos, videos, or documents you choose to provide
- Communication records, including emails, text messages, voicemail, call notes, and chat messages
- Review or testimonial content you choose to submit
Information Collected Automatically
When you visit our website, we or our service providers may automatically collect certain information, such as:
- IP address
- Device type
- Browser type
- Operating system
- Pages visited
- Links clicked
- Referring website or search source
- Approximate location based on IP address
- Date and time of visits
- Cookies, pixels, analytics identifiers, and similar tracking technologies
Payment and Transaction Information
If you pay for services, we may collect information related to your transaction, such as invoice details, service details, payment status, and billing information. If payment card information is processed electronically, it may be handled by a third-party payment processor. We do not intentionally store full credit card numbers on our website.
3. How We Use Information
We may use the information we collect to:
- Respond to your questions or service requests
- Schedule appointments
- Provide estimates, quotes, inspections, repairs, maintenance, and plumbing services
- Communicate with you about your project, appointment, or service issue
- Send confirmations, reminders, updates, invoices, or follow-up messages
- Provide customer service and support
- Improve our website, services, marketing, and customer experience
- Track website performance and understand how visitors use our website
- Manage promotions, special offers, and lead forms
- Maintain business records
- Protect against fraud, misuse, unauthorized access, or illegal activity
- Comply with legal, insurance, licensing, tax, accounting, and safety obligations
- Enforce our agreements and protect our rights
4. Calls, Text Messages, and Email Communications
When you provide your phone number, you authorize us to contact you by phone call or text message about your service request, appointment, estimate, project, invoice, or related customer service matters.
If you choose to receive promotional messages from us, we may contact you about offers or services that may interest you. You can opt out of promotional text messages by replying “STOP” or by contacting us directly. Message and data rates may apply.
We do not require consent to promotional text messages as a condition of purchasing services.
5. Cookies, Analytics, and Tracking Technologies
Our website may use cookies, pixels, analytics tools, call tracking tools, and similar technologies to help the website function, measure traffic, understand visitor behavior, improve marketing, and evaluate the effectiveness of our advertising.
These technologies may collect information such as your IP address, device type, browser, pages viewed, and how you interacted with the website.
You can adjust your browser settings to refuse or delete cookies. Some parts of the website may not function properly if cookies are disabled.
6. How We Share Information
We do not sell or share your personal information with anyone for their independent use.
We may disclose information when reasonably necessary to operate our business, provide services, or comply with the law, including to:
- Employees, contractors, technicians, or representatives who help respond to your request or perform services
- Website hosting, CRM, form, chat, call tracking, email, marketing, and analytics providers
- Payment processors, accounting providers, and invoicing providers
- Insurance providers, legal advisors, accountants, or other professional advisors
- Government agencies, regulators, courts, law enforcement, or other parties when required by law
- A buyer or successor if our business is involved in a merger, sale, reorganization, or transfer of assets
We only share information as needed for legitimate business purposes, legal compliance, customer service, or to provide the services you request.
7. No Sale or Sharing of Personal Information
Independent Plumbing & Drain Care does not sell personal information.
We also do not knowingly share personal information for cross-context behavioral advertising as those terms may be defined under California privacy law. If our practices change, we will update this Privacy Policy and provide any legally required choices.
8. Third-Party Websites and Platforms
Our website may link to third-party websites or platforms, such as Google, Facebook, YouTube, Instagram, review platforms, maps, or other services. We are not responsible for the privacy practices, policies, or content of third-party websites.
When you interact with third-party platforms, their privacy policies and terms apply.
9. How Long We Keep Information
We keep personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide services, maintain business records, resolve disputes, comply with legal obligations, support warranties or service history, and protect our rights.
Retention periods may vary depending on the type of information, the nature of the service, legal requirements, and business needs.
10. How We Protect Information
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no website, email system, communication method, or electronic storage system is completely secure. We cannot guarantee absolute security.
11. Children’s Privacy
Our website and services are intended for adults and property owners, tenants, managers, contractors, and other individuals seeking plumbing services. We do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
12. Your Choices
You may contact us to:
- Request access to personal information we may have about you
- Request correction of inaccurate information
- Request deletion of information, subject to legal and business recordkeeping requirements
- Opt out of promotional communications
- Ask questions about this Privacy Policy
To make a request, contact us at:
Phone: 805-647-6498
Email: independentmike@yahoo.com
Mail: Independent Plumbing & Drain Care, 2686 Johnson Drive Suite A, Ventura, CA 93003
13. California Privacy Notice
This section applies to California residents and is intended to supplement the rest of this Privacy Policy.
Depending on how you interact with us, we may collect the following categories of personal information:
| Category | Examples | Purpose |
|---|---|---|
| Identifiers | Name, phone number, email address, service address, IP address | Responding to requests, scheduling service, communication, website operation |
| Customer Records Information | Contact details, billing details, service history | Providing services, invoicing, recordkeeping |
| Commercial Information | Services requested, estimates, invoices, transaction details | Providing plumbing services, customer support, business records |
| Internet or Network Activity | Website usage, pages visited, browser/device information | Website analytics, security, performance, marketing measurement |
| Geolocation Information | Approximate location from IP address or service area information you provide | Service area confirmation, website analytics, scheduling |
| Audio, Electronic, or Visual Information | Voicemails, call notes, chat messages, emails, photos or videos you provide | Responding to requests, documenting service issues, customer support |
| Inferences | General service needs based on your submitted request or website interaction | Responding to inquiries and improving customer experience |
We collect this information from you, your device, our website tools, communication providers, and service providers. We use this information for the business and commercial purposes described in this Privacy Policy. We may disclose these categories of information to service providers, contractors, professional advisors, legal authorities, or other parties as described above. We do not sell personal information. We do not knowingly sell or share personal information of individuals under 16 years of age.
California Privacy Rights
To the extent California privacy laws apply to our business or to your request, California residents may have the right to:
- Know what personal information we collect, use, disclose, sell, or share
- Request access to personal information
- Request deletion of personal information
- Request correction of inaccurate personal information
- Opt out of the sale or sharing of personal information
- Limit the use and disclosure of sensitive personal information, where applicable
- Not be discriminated against for exercising privacy rights
To exercise these rights, contact us at:
Phone: 805-647-6498
Email: independentmike@yahoo.com
Mail: Independent Plumbing & Drain Care, 2686 Johnson Drive Suite A, Ventura, CA 93003
We may need to verify your identity before processing certain requests. Verification may require matching information you provide with information we already have.
You may designate an authorized agent to make a request on your behalf where permitted by law. We may require proof of authorization and may also require you to verify your identity directly with us.
California “Shine the Light” Notice
California residents may request information about certain disclosures of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their independent direct marketing purposes.
Do Not Track and Global Privacy Controls
Some browsers offer “Do Not Track” signals. Because there is not a uniform industry standard for responding to Do Not Track signals, our website may not respond to them.
Where legally required, we will honor recognized opt-out preference signals, such as Global Privacy Control, if they apply to our website and data practices.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Your continued use of the website after changes are posted means you accept the updated Privacy Policy.
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Independent Plumbing & Drain Care
2686 Johnson Drive Suite A
Ventura, CA 93003
Phone: 805-647-6498
Email: independentmike@yahoo.com